Everyone will be familiar with Peggy Mitchel from EastEnders telling everybody to get out of her pub. This was her intuitive battle cry for just about every situation in which she felt she had lost control. In the real world of door security, reality is so much different. Whatever the situation, the customer feels as though they are always right & to a large degree have to be treated accordingly.
Good Customer service is now a cornerstone of the door supervisors’ role as well as customer safety. Good customer
service will enhance the patrons experience & interaction with the establishment ensuring they have a good time. This will lead to good reviews, recommendations & ultimately, return visits. At Trident Security Solutions, good customer service is paramount. We acknowledge that we are representing both the venue as well as ourselves, even the less pleasant patron deserves respect & compassion.
Donovan Snape our Operations Manager for Trident Security Solutions Ltd. Donovan is highly motivated individual with vast and extensive knowledge in the security industry which was gained whilst working in the industry over 20 years. He has proven record of leading and managing substantial teams over the years and has been a great mentor to many operatives in security industry. Donovan is fully committed to provide utmost professional service, exercising compelling leadership and maintaining high standard of work provided to our clientele.