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Trident Security Solutions have had a great 3 months, we have continued with our ISO9001 audits and kept up to date with compliance.

We had been approached by 2 new venues- Ibis Hotels in Nottingham and The Stage Pub in Nottingham.

Securing the IBIS Hotel contract was a demonstration of our continued professionalism by our Concierge Security Service. IBIS was informed by other clients of the professionalism and the first-rate customer service our officers provide.

We had a successful meeting with IBIS. We listened to the client and the client’s needs and put a package together that satisfied the client and have since agreed the contract, we received amazing feedback for the officers that we assigned to IBIS. This feedback comes from the excellent work the management put in doing the background work and putting together detailed assignment instructions, backed up with risk assessments and client’s brief. Our management team then used this information to fully induct and support the officers on site from day 1, providing training and constant support with continued to monitoring with monthly KPI’s.

The Stage pub approached us, again due to our reputation and professionalism of our door supervisors. Our door supervisors benefited greatly from the ongoing training as we focused on customer service being paramount and this is reflects on the service we provide.

We are proud of the hard work our management have been doing to insure correct assignment instructions are in place on each individual site, that uniforms are up to date and all our door supervisors are demonstrating a professional friendly customer service focused service. This has been in many testimonials, from clients, we have received over the last few months.

Trident Security Service is also proud to be working with its sister company Trident Training Centre fully supporting team members achieve advanced qualifications [SIA Top Up] qualifications and also supporting apprentices to the industry in obtaining their Level 2 working as a door supervisor.

 Trident Security Solutions also understand that unemployment in Nottingham is high due to Covid-19 There has been a massive shortage of Door Supervisors and security staff in the industry so not only have they supported the Training Centre but they have even provided funding to help people to either pay for the courses or help fund their license so people can get back into work and support themselves financially. This is funding from Trident Security and not government funding.

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